Every investor should be able to invest in right investment products based ontheir needs, manage and monitor them to meet their goals, access reports andenjoy financial wellness.
Invest with knowledge & safety.
In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India,SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
Formats for investors complaints data to be disclosed monthly by RAs on theirwebsite/mobile application:
Data for the month ending -_____________
Sr. No. | Received From | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3 months | Average Resolution time (in days) |
---|---|---|---|---|---|---|---|
1 | Directly from investors | ||||||
2 | SEBI (Scores) | 0 | 2 | 2 | 0 | 0 | 90 Days |
3 | Other Sources (if any) | ||||||
Grand Total |
Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Sr. No. | Month | Carried forward from previous month | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | March, 2023 | 01 | 01 | 01 | 00 |
2 | April, YYYY | ||||
3 | May, YYYY | ||||
4 | June, 2023 | 00 | 01 | 01 | 00 |
5 | July 2023 | 00 | 00 | 00 | 00 |
6 | Aug 2023 | 00 | 00 | 00 | 00 |
Grand Total |
Inclusive of complaints of previous months resolved in the current month.
Inclusive of complaints pending as on the last day of the month.
Sr. No. | Year | Carried forward from previous year | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | 2018-19 | ||||
2 | 2019-20 | ||||
3 | 2020-21 | 0 | 0 | 0 | 0 |
4 | 2022-23 | 0 | 1 | 1 | 0 |
4 | 2023-24 | 0 | 1 | 1 | 0 |
Grand Total |
Inclusive of complaints of previous years resolved in the current year.
Inclusive of complaints pending as on the last day of the year.